Wax Recruitment Ltd
Complaints Investigation Officer
LE11 2TX
Key information
- Pay
- from £18.96 an hour
- Hours
- Full-time
- Contract
- Contract
- Workplace arrangement
- Hybrid - 3 days remote
- Posted date
- 1 Oct 2026
- Closing date
- 31 Oct 2026
About this role
Job title
Complaints Investigation Officer
Job Category
Admin & Clerical
Location
Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, Charnwood Borough Council
Hours per week 37
Salary
£18.96 per hour
2 days in the office, 3 days at home
Job description
Job Purpose
To collate and present customer feedback and customer insight to enable the improvements service processes across the organisation.
To be the first point of contact for the Corporate Complaint Policy.
To administer the Corporate Complaints Policy, ensuring timely and quality responses to complaints.
Provide advice and guidance on the Council�s insurance arrangements to services as the service requires.
To assist with relevant aspects of the Council�s risk management framework.
Delivery of an effective and appropriate service to all service users, fairly and without discrimination.
Knowledge of Housing Ombudsman and Local Government and Social Care Ombudsman
Experience of investigating complaints
Experience of responding to Stage 2 local authority complaints