Care Navigator/ Receptionist (fixed term)

Park Medical Practice-

Care Navigator/ Receptionist Reports to

Patient Services Manager Part Time working between the hours of 7.45-6.30pm

JOB SUMMARY

The role of reception/call handler, being the first port of call, is to ensure all incoming calls or face to face appointments are received and responded on a timely manner. To be able to signpost patients to the appropriate clinician or service. Assist with rapid health triage froms

KEY RESPONSIBILITIES

To be able to direct patients appropriately to relevant services To have excellent communication skills, with the ability to communicate in writing electronically and verbally with a wide range of providers and users of services, including patients; carers; voluntary; social; primary and secondary care providers. To have excellent IT skills To understand the importance of confidentiality To respond appropriately in emergency situations To report any incidents that might compromise health & safety for self, other staff or patients

Telephone Duties

Sign posting patients to the most appropriate service Booking appointments Giving out test results following practice guidelines Contacting other providers Answering general enquiries Arranging home visits Processing emails/prescription requests

General Reception Duties

Greeting & directing patients/visitors Registering new patients and temporary visitors Handing out reports/prescriptions/patient information Preparing consulting rooms prior to surgery and tidying rooms after surgery Health & safety awareness (e.g. handling samples) General housekeeping e.g. keeping waiting/reception area tidy Chaperone doctors/nurses as requested Inputting and extracting information from the computer system Collecting and receipting payments for non-NHS services Opening/closing of surgery Attend performance & development review Attend training as deemed necessary

LEARNING AND DEVELOPMENT

You will have an individual induction & training with regular reviews. To take part in annual appraisal, developing a personal development plan, from which training needs will be identified and training undertaken

EQUALITY AND DIVERSITY

The post holders must cooperate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc. The post holders should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.

REHABILITATION OF OFFENDERS ACT 1994

Due to the nature of this work, this post is exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1994 (Exceptions) Order 1995. Applicants for posts are not entitled to withhold information about convictions which for other purposes are spent under the provisions of the Act and in the event of employment, any failure to disclose such convictions could result in disciplinary action or dismissal by the Practice. Any information given will be completely confidential and will be considered only in relation to an applicant of a position to which the order applies.

JOB DESCRIPTION AGREEMENT

This job description is intended to provide an outline of key responsibilites only. There may be other duties required of the post holder commensurate with the position. All members of staff should be prepared to work flexibly across all sites and must be prepared to cover their colleagues annual leave/sickness.