Nursing, Quality and Patient Safety Team Administrator

Coordinate the forward work programmes for designated patient safety, quality governance and patient experience meetings. Arrange meetings, rooms or virtual facilities, calendar invitations and attendance lists. Agree draft agendas with meeting chairs and request reports and supporting papers from responsible leads. Monitor submissions, identify missing information and compile accurate meeting packs within required timescales. Attend designated meetings and produce clear and accurate minutes or action notes. Maintain action and decision logs, follow up responsible leads and highlight overdue or incomplete actions. Provide administrative support to the Deputy Chief Nurse and Associate Director of Nursing for Patient Safety, including diary coordination, meeting preparation, correspondence, presentations and tracking deadlines. Monitor shared inboxes and correspondence, assess urgency and ensure time-critical patient safety or quality matters are escalated promptly. Support patient safety reviews and other quality processes by arranging meetings, gathering documentation, maintaining case records and monitoring agreed actions. Maintain accurate trackers and information systems relating to incidents, learning responses, complaints, patient experience, audits, reviews and improvement actions. Collate data and narrative updates for reports, dashboards and assurance returns, checking information for completeness and following up any gaps. Maintain secure electronic records and clear audit trails, including appropriate access controls, file naming and version control. Prepare letters, reports, presentations, briefing documents and other materials to a high standard. Communicate professionally and sensitively with staff, patients, families, carers and external organisations. Support surveys, audits, learning events, service evaluations and quality improvement activity. Develop and maintain effective administrative procedures and standard templates. Work independently within agreed procedures, recognising when matters require escalation or clinical and professional judgement. Provide flexible support across the Nursing and Quality Directorate and contribute to effective team working.