Receptionist

Essential Criteria Qualifications NVQ Level 2 (or equivalent) or a good standard of secondary education, including GCSE Grade C/4 or above. PC skills and knowledge of Microsoft Office software. Knowledge & Experience Previous reception and switchboard experience. Experience of working with the public. Skills & Abilities Excellent communication skills. Ability to use own initiative. Ability to work in a confidential setting. Good listening skills. Ability to work as part of a multi-disciplinary team. Ability to keep accurate records. Excellent telephone manner. Ability to work under pressure. Good timekeeping. Ability to concentrate on specific tasks despite competing demands. Ability to cope with occasional exposure to distressing situations. Ability to deal with clients who may be distressed. Values & Behaviours Demonstrates support for the Trust's values and beliefs. Demonstrates an understanding of Human Rights principles in service delivery. Effective team working. Punctual and flexible when required. Desirable Criteria Knowledge & Experience Lived experience of mental health issues. Skills & Abilities Ability to keep accurate records (identified as both essential and desirable within the person specification).