Application Support Technician

Please note

This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants. If you do not meet the sponsorship requirements, and you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application. Responsible for the administration and integrity checks of all the above systems operational within the Trust. Provide technical support for all the above systems to all users of these systems ensuring that all incidents or tasks raised for assistance or support are completed promptly and to a high standard. Participate in the testing, configuration, training and support of all new releases of the above software. Add and modify the configuration of any of the above systems for the benefit of the Trust in accordance with the requirements of the Trust. Proactively deliver and support the management and distribution of all Smartcards to staff for the Trust, following strict NHS Digital guidelines and processes. Provide 1st and 2nd line support for all the above systems within the local Health Community (UHSx, Sussex Community Trust, SPfT, GP Surgeries, Hospices). Identify and escalate unresolved issues to the Supplier of the above systems, promptly, ensuring all relevant information is included. Assist other members of the team in resolving problems and queries, depending on area of expertise, to ease workload pressures. Responsible for organising own workload daily, ensuring all priority work is progressed or escalated quickly and efficiently. Work closely with all relevant teams to ensure all work is progressed effectively. These teams include IT Technical Support, GP Surgeries, System Suppliers, and Operational Teams. Work closely with all systems administrators that have an interface with any of the above systems, i.e. MIS, JAC, PACS, CRIS, Office Automation etc Work with System Trainers on common issues to help improve Training and user knowledge. Please see Job Description and Person Specification for full details.