IT Manager

IT Systems and Technical Support Manage user access across all practice systems, including Windows, NHS Mail, EMIS and PCSE, including new starters, role changes and leavers. Provide first-line IT support, log jobs, undertake simple repairs and liaise with outsourced IT engineers and software suppliers to resolve faults. Manage IT equipment, laptop allocation, new software and licences, consumables, procurement, stock levels, equipment servicing and calibration including asset logs. Coordinate IT setup for new starters and workspaces including the meeting room. Clinical Systems and Workflow Management Maintain and develop EMIS Web, including protocols, templates, task groups, letterheads, diary entries and workflow processes. Manage and update Ardens and AccuRx templates, bulk PSD processes where authorised, and relevant quarter-end workflows and deductions. Work with clinical and administrative staff to develop standardised templates, protocols and automated processes that improve efficiency and support safe patient care. Data Quality, Searches and Reporting Build, maintain and run searches to support QOF, contractual requirements, KPIs and clinical performance monitoring. Maintain data quality through appropriate coding, case-finding searches, identification of records requiring review and updates to searches and templates. Liaise with the CSU Data Quality Team and respond to ICB requirements, including relevant searches and reporting. Prepare searches and reports for CQC inspections, contractual monitoring and clinical audits, including INR, sexual health and Friends and Family. Provide accurate data and performance reports to Partners, the Practice Management Team and other authorised organisations. Information Governance and Data Protection Act as the practice's designated Information Governance lead and coordinate completion of the annual Data Security and Protection Toolkit. Maintain Information Governance policies, procedures and privacy notices, and coordinate quarterly Information Governance audits. Support staff information governance awareness and training, maintain appropriate system access controls and notifications, and support patient record access arrangements. Ensure appropriate data-sharing arrangements are maintained and escalate data breaches, confidentiality concerns and security risks in accordance with practice procedures. Digital Communications and Practice Platforms Maintain and update the practice website, Facebook and other social media, GP TeamNet, AccuRx, Coda and waiting-room TV screens. Ensure digital content, communication templates and practice information remain accurate, current and appropriate. Staff Support and Continuous Improvement Provide guidance and training to staff on the effective use of IT and clinical systems. Keep up to date with relevant technology, software developments and NHS requirements, recommending improvements to the Practice Management Team. Champion the implementation of new systems and processes to improve efficiency, data quality, security and the delivery of patient care. General Observe health and safety guidelines at all times Liaise with other members of staff and departments as deemed necessary Take part in the Practice Appraisal process at least once annually or as required Work within agreed performance targets as set by the Board & Management team To be up to date with all mandatory training To comply with Practice policies and procedures To comply with the requirements of external contractual and statutory regulations (Data Protection Act) To maintain confidentiality at all times To prioritise personal workload and agree priorities with the Management team and Board To undertake training from time-to-time to ensure knowledge and skills are updated Any other reasonable duties that may be required from time-to-time