About this role

Switchboard Operator

Contract

Healthcare

Location

Bromley, BR6 1ND

Hours of work

37.5

Working Pattern

Monday - Sunday. 4 on 4 off revolving pattern

Contract Type

Permanent

Hourly Rate

£14.91

Are you looking for a rewarding role within an essential service?

We are seeking a full-time Switchboard Operator to join our team at Princess Royal University Hospital.

As a key member of the team, you will play an important role in ensuring callers are connected quickly and efficiently to the appropriate departments and services.

Working in a busy switchboard environment, you will handle a high volume of calls and support both internal and external enquiries, including emergency calls. Your contribution will help ensure critical communication services continue to run smoothly and effectively across the hospital.

ISS is a leading workplace experience and facility management company offering a wide range of tailor-made services for customers throughout the public and private sectors, enabling you to grow your talents as a representative of a people focused, market leading brand.

The Role

Answer internal and external calls in line with agreed KPI and SLA targets

Provide efficient, courteous, and professional support to all callers

Operate the hospital’s internal bleep system

Maintain and update the database of hospital personnel, departments, and contact information

Carry out administrative and clerical duties as required to support the efficient operation of the department

Be available to work public and bank holidays where shifts fall on these days, as the department operates 24 hours a day, 365 days a year