Roving Receptionist

Welcome patients as the first point of contact checking their details and supporting them through their journey in practice. Complete a number of administrative duties including answering the phones, replying to email queries, registering patients, updating records and scanning or processing documents and post. Handle any task or enquiry in a professional and friendly manner ensuring we give the best customer service to patients and visitors. Use SystmOne for booking, amending or cancelling appointments, updating contact details and support clinicians with prescriptions, letters or notes for patients. Manage requests, respond to enquiries and direct patients to the appropriate team or service. You will act as a chaperone for patients when required. Maintain a high standard of confidentiality, discretion and professionalism at all times, handling sensitive patient information appropriately and treating all patients with dignity, respect and compassion. Undertake relevant training and apply up-to-date knowledge of confidentiality, data protection, safeguarding and patient care, ensuring all duties are carried out in line with practice policies, procedures and best practice.