Bereavement Services Coordinator

Clinical Leadership and management Be responsible for prioritising and distributing referrals and effective caseload management within the bereavement services, including appropriately ending the episode of care, actively respecting client autonomy and promoting independence. Ensure the most effective delivery of the bereavement support service within agreed organisational parameters, outcomes and available resources. Ensure awareness of referral processes and good practice in bereavement support within the wider multi-disciplinary team. Jointly lead and manage the Bereavement Support Volunteer Team. Take the lead role in the recruitment, induction and retention of bereavement support volunteers in liaison with the St. Margarets Hospice Volunteer Co-ordinators. Day to day management, support and supervision of Bereavement Service Volunteers and counselling students on placement, working in a range of defined bereavement support roles. Maintain vigilance regarding safeguarding vulnerable adults and children, aware of legislation and implications, across the service. Service Development & Quality Monitor and evaluate the effectiveness of the service through data collection, client narratives and regular reporting. Ensure accurate and contemporaneous records are maintained using appropriate Systems. Maintain statistical data requirements Provide ongoing evaluation of the service; review of outcomes and effectiveness - both qualitative and quantitative, including audit. Keep abreast of current research and developments, actively participate in training sessions, internal and external courses. Ensure consistency and equity of access to services across the county. Educational Role Maintain own professional standards and attend regular clinical supervision and CPD. To fulfil internal and external teaching and presentation commitments as appropriate to the role To participate in the staff Personal Development Review scheme as an appraisee and to be responsible for complying with the agreed organisational, professional and personal objectives. Deliver training to ensure that staff, volunteers and others are enabled to provide services within appropriate ethical frameworks, responding to the needs of service users. Undertake any necessary skills training, professional updates and mandatory training as appropriate to the post and as directed

Responsibility for Strategy/Policy/Protocol Development

Contribute to regular reports including an annual report for the supportive care service. Develop, review and revise policies and operational guidelines for the Bereavement Service. Communication and People To represent St Margaret's hospice locally and nationally in Bereavement networks. Liaise with the community and inpatient Multidisciplinary Teams to identify and support appropriate referrals. Liaise with relevant external agencies regarding bereavement support needs of clients. Make appropriate referrals to other professionals and work collaboratively with other statutory and non-statutory service providers. Communicate effectively with people about highly complex or sensitive topics and/or in difficult situations; supporting anxious or distressed patients and relatives. Governance, Equality, and Safety Undertake risk assessments for the Bereavement Service including lone and group working. Take responsibility for self-care and wellbeing, including personal therapy when needed. Work within organisational policies, procedures, and guidance, demonstrating St Margarets values and core competencies. Recognise and act in accordance with legislation, policies, and procedures relating to equality, diversity, and inclusion. Manage risks, implement control measures, and report concerns as appropriate. Ensure compliance with data protection and information governance policies.