Band 3 Clinical Services Administrator - Salisbury

Liaise with a wide range of stakeholders, both internal to the organisation and external, including: Medical Staff; Multidisciplinary Teams; Services Users and Carers; Health and Social Care teams; Third sector/voluntary agencies; Community groups and local authority provision; Other statutory agencies e.g. Police, Ministry of Justice etc. Excellent communication skills, written and verbal, with a wide range of people, including outside agencies. Exchange verbal and written information with patients, staff and carers relating to appointments, updates and meetings etc. Provide and receive routine information, including dealing with enquiries from external stakeholders and the public. This may include sensitive information. Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective. To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items. To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner. Exercise judgement when dealing with patient inquires, and resolve non-clinical patient problems. Manage the organisation of referral screening meetings etc. Type correspondence/e-mails as required, deal with telephone/email enquiries. Input accurate and up to date patient data onto the RiO system.