Medical Secretary

JOB PURPOSE Work as part of a busy team to provide an effective and comprehensive secretarial service to the clinical staff (Doctors, Practice Manager, Pharmacists, Nurse Practitioners and Practice Nurses). REQUIREMENTS Medical terminology Computer literacy Knowledge of EMIS Web, Docman and NHS e-Referral appointment system Good telephone manner Ability to use own initiative Good liaison/communication skills Ability to maintain absolute confidentiality RESPONSIBILITIES MAIN DUTIES 1. Typing referral letters from GPs to hospital Consultants and other healthcare professionals (NHS/private), word processing, photocopying, filing. It will sometimes be necessary to work to deadlines and be adaptable to last minute changes. 2. Receive and respond appropriately to enquiries from patients, hospital Consultants/Doctors, hospital departments, healthcare professionals and other agencies by letter, email, fax and in person which will require a high level of patient confidentiality. 3. Appropriate use of relevant information technology systems eg, EMIS Web, NHS e-Referral system, AccuRx, Docman, Word, Excel etc. 4. Close liaison/co-operation and flexible working practices with the other secretaries in the Practice to ensure the provision of an efficient and prompt secretarial support to the Doctors, Practice Manager and clinical team. 5. Consult with external health organisations re services offered to patients. 6. Completion of investigation request forms, eg ultrasound scans, x-rays etc. 7. Chasing patient investigation results when required. 8. Organising urgent hospital outpatient appointments/domiciliary visits.

ADDITIONAL DUTIES

To be aware of current guidelines in terms of NHS appointment/waiting times To provide cover for colleagues in the event of sickness/holidays To safeguard at all times confidentiality of information relating to patients and staff To abide by all relevant Practice Policies and Procedures These are the key duties and responsibilities for the post and they are subject to regular review. Any significant changes to the role will be subject to discussion. ROLE You will be expected to act as part of the secretarial team and as such your job will involve you supporting other members of the team from time to time. An understanding, acceptance and adherence to strict confidentiality is expected including an ability to use your own judgement and common sense.