Business Support Officer - Adult Social Care

Are you an organised and customer-focused administrator looking to make a real difference in your community? We are looking for a Business Support Officer to join our Adult Social Care Business Support team, providing essential administrative support that helps ensure some of Reading's most vulnerable residents receive the services they need.

We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.

We support hybrid working, it’s important to us that working arrangements are designed to enable our employees to excel and within this role you’ll have the opportunity to work in a way that suits your lifestyle.

About The Role

This is a varied and rewarding role where no two days are the same. You'll be the first point of contact for a range of enquiries, supporting service users, professionals and colleagues while helping to maintain efficient and effective business processes.

You'll play a key role in ensuring information is processed accurately, supporting financial administration, coordinating meetings, maintaining records and providing administrative support across a range of Adult Social Care teams.

As a Business Support Officer, you’ll provide a varied range of administrative and business support services, including

Responding to telephone, face-to-face and email enquiries, providing clear and accurate information and directing enquiries to the appropriate teams.

Processing referrals and entering information accurately into electronic systems, including Mosaic.

Managing team inboxes, prioritising requests and escalating urgent matters where necessary.

Preparing, scanning, indexing and maintaining documents and records.

Supporting financial administration, including purchase orders, invoices, supplier information and purchasing card reconciliations.

Providing administrative support for staff joining, moving within or leaving the service, including maintaining records of IT accounts and equipment.

Organising meetings and providing minute-taking support for professional meetings.

Supporting the management, archiving and secure destruction of service user records.

Purchasing goods and services, maintaining equipment inventories and monitoring stock levels.

You’ll also contribute to the continuous improvement of administrative processes and help ensure our services operate effectively and consistently.

About You

We’re looking for someone who is professional, reliable and able to manage a varied workload in a fast-paced environment.

You will have

Previous experience in administration and customer service.

GCSE English Language and Mathematics at grade C or equivalent.

Good working knowledge of Microsoft Word and Excel, with Outlook essential. Experience of Teams and SharePoint would be an advantage.

Excellent communication and interpersonal skills, with a professional and customer-focused approach.

Strong organisational skills and the ability to prioritise tasks, meet deadlines and adapt to changing demands.

Good typing, grammar and punctuation skills, with a commitment to producing accurate, well-presented work.

The ability to input, retrieve, check and maintain information accurately across different IT systems.

A clear understanding of confidentiality, data protection and professional boundaries.

The ability to work independently and as part of a team, using your initiative and maintaining high standards of accuracy.

A willingness to learn new systems, undertake training and develop your skills.