Office Manager

Main Role Duties Supervise and support reception and administrative staff, monitor workloads and ensure tasks are completed accurately and efficiently. Organise rotas, annual leave and sickness cover, and assist with recruitment, induction, training and staff development. Support the effective running of reception and telephone services, assist with complex patient queries and help manage complaints in accordance with practice procedures. Monitor team performance, support staff appraisals and identify opportunities to improve efficiency and service quality. Ensure staff follow practice procedures relating to confidentiality, data protection, health and safety and information governance. Support the effective use of practice systems, maintain accurate records and prepare reports or meeting documentation as required. Work collaboratively with the Management team, clinical teams and wider practice staff to support the delivery of safe, effective and patient-centred services. The post holder will also undertake other reasonable duties appropriate to the role, as agreed with the Practice Manager. Job Responsibilities You will be responsible for assisting the Management team in the smooth and efficient running of the practice. This includes dealing with patient queries and complaints, HR, and training development of the staff. Working closely with the Compliance Manager, Reception Manager and Practice Manager to support the team. Plus any other administrative duties required.