Helpdesk Operative

ROLE

Helpdesk Operator

HOURS

40 hours a week

LOCATION

Glasgow

We're looking for a Helpdesk Operator to join our team. You'll be a passionate individual with customer service experience to manage phone call and email requests, support employees and log information onto a database.

You should be capable of delivering high levels of service, always remaining professional and ensuring Mitie's policies, processes and procedures are followed. As a Helpdesk Operator, you will be responsible for managing the flow of requests received to ensure a continuous and efficient service.

Role Responsibilities

-Manage phone call and email requests.

-Support employees and log information onto a database.

-Deliver high levels of customer service while ensuring Mitie's policies, processes and procedures are followed.

-Manage the flow of requests received to ensure a continuous and efficient service.

-Act as the first line of contact for the Mitie team.

-Ensure timely input and output of all associated Helpdesk data.

Required Qualifications

-Customer service experience.

-Strong standard of literacy and numeracy.

-Confident knowledge of Microsoft Office.

What's in it for you?

-High street discounts from thousands of well-known retailers, gyms and more via our MiDeals platform.

-Life cover of up to four times your salary.

-Enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (with the potential for free shares).