Care Navigator (Receptionist) - GP Practice

A Care Navigator acts as the primary frontline contact for patients, managing appointments, inquiries, and actively signposting individuals to the most appropriate healthcare professional or service within the practice or wider community.

Job Summary / Role Overview

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First Point of Contact

Welcome patients and visitors in person, via telephone, or through digital/online consultation platforms with a professional, calm, and welcoming demeanor.

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Active Signposting & Triage Support

Conduct non-clinical assessments of patient needs to direct them efficiently to the right resource (such as GPs, practice nurses, clinical pharmacists, mental health practitioners, social prescribers, or local community services).

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Appointment & Workflow Management

Book, amend, and cancel appointments, handle prescription requests, and manage day-to-day administrative tasks using clinical systems.

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Communication & Collaboration

Act as a central communication link between patients, the multidisciplinary clinical team, hospitals, and external health agencies.

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Confidentiality & Compliance

Maintain accurate, confidential patient records in strict compliance with NHS data protection, GDPR, and safeguarding guidelines.