Experienced Medical Receptionist

Park View Medical Centre is seeking an experienced Medical Receptionist to join our busy GP practice in Crumpsall, Manchester. The postholder will provide a professional, efficient and welcoming reception and administrative service to patients, clinicians and colleagues, supporting the smooth day-to-day running of the practice. Key Responsibilities Act as the first point of contact for patients, dealing with telephone and face-to-face enquiries professionally and sensitively. Book and manage appointments in line with practice procedures and the GP-led appointment navigation process. Use EMIS Web and Docman confidently to access patient records, process correspondence and complete administrative tasks. Record patient requests and messages accurately and ensure these are directed to the appropriate person. Support referrals, prescription-related enquiries, scanning, workflow management and general administrative duties. Maintain accurate patient records and uphold strict confidentiality and information governance requirements. Recognise urgent concerns and escalate appropriately to the clinical team. Work effectively as part of the wider practice team, managing competing priorities and supporting colleagues when required. Comply with practice policies, safeguarding procedures, health and safety requirements and mandatory training. Person Requirements The successful candidate must have previous experience working in a GP practice, practical knowledge of EMIS Web, excellent communication and organisational skills, and the ability to work independently in a busy environment. Experience using Docman is also required. The postholder must demonstrate professionalism, reliability, attention to detail, discretion and a commitment to providing excellent patient service.

Working Hours

37.5 hours per week, Monday to Friday, on a rota between 8:00am and 6:30pm.