About this role

Retail Supervisor

Contract

Healthcare

Location

West Midlands, CV2 2DX

Hours of work

37.5

Contract Type

Permanent

We're looking for a passionate and customer-focused Retail Supervisor to oversee the day-to-day operation of a busy hospital visitor restaurant. This is an excellent opportunity for an experienced supervisor from a hospitality, catering, retail, or customer service background to take the next step in their career.

Job Description

In this role, you'll lead by example, supporting your team to deliver outstanding service while ensuring high standards of food safety, cleanliness, and operational efficiency. Working within a hospital environment, you'll help create a welcoming space for visitors, patients, staff, and contractors alike.

Key Responsibilities

Supervising the daily operation of the hospital restaurant and café areas.

Leading, motivating, and supporting front-of-house team members.

Ensuring excellent customer service is delivered at all times.

Managing staffing levels and allocating duties throughout service periods.

Supporting stock control, ordering, and waste management activities.

Monitoring food quality, hygiene standards, and health & safety compliance.

Handling customer enquiries and resolving issues professionally.

Assisting with cash handling, till operations, and sales performance monitoring.

Supporting the Retail Manager in achieving operational and service objectives.