About this role

Admin Officer

Location

Birkenhead CH41 5EN

Mon - Fri 9.00am - 5.00pm

Pay rate

£13.25 per hour

If you're organised, calm under pressure, and genuinely want to help people navigate an important process, this is a great opportunity. Our Client is hiring for a reputed client to provide front-line and administrative support at

HMCTS - Birkenhead County Court. You'll be the steady, supportive presence that helps hearings run smoothly and ensures users get clear, correct guidance.

What you'll be doing

* Check and maintain accuracy of vacancy-related details, including template updates

* Carry out administrative tasks to help prepare for, facilitate, and conclude hearings

* Support users and stakeholders with face-to-face engagement, incoming/outgoing calls, and correspondence in a range of formats

* Use HMCTS service scripts and knowledge articles to signpost the right support and answer queries clearly-especially for users with specific or complex needs

* Follow standard operating procedures to meet performance targets and maintain service standards

* Handle case files with accurate data entry, secure information management, and adherence to retention/data loss protocols

* Assist with listing and scheduling to support efficient use of judicial time and responsiveness to urgent matters

* Provide dedicated judicial business support (e.g., diary coordination and local administrative tasks)

* Support health and safety activities, including PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance

* Identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) when required, responding immediately where necessary

What you'll bring

* Strong attention to detail and a commitment to getting information right first time

* Confident communication, with empathy for users who may need extra clarity or support

* A structured approach to administration, case handling, and process-led working

* Professional judgement, especially when managing sensitive information and escalating risks appropriately

Additional information

* This role involves a mix of customer-facing support and behind-the-scenes administrative work to keep essential services moving.

Ready to make a real difference? Apply now and take the next step with a role where your organisation, communication, and care truly matter.

If you're successful in your application a Basic DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.