Patient Contact Officer

Support delivery of the NHS Strategic Commissioning Framework and LNR Operating Model.As part of an integrated PALS and FOI function the postholder will act as the first point of contact for the public and deliver professional and timely support for enquiries, feedback and complaints, including MP enquiries and Freedom of Information requests.Be responsible for the daily review of enquiries/ requests received both, managing these appropriately in line with policies and proceduresAdminister and maintain an effective information management system which enables the accurate recording, tracking and review of correspondence / engagements relating to enquiries, complaints, MP correspondence and Freedom of Information (FOI) requests.Review, maintain and oversee compliance with legal, statutory and regulatory requirements relating to the function. Where necessary escalating to Senior Management to maintain compliance.Maintain an up-to-date register of organisational subject matter experts/ owners to ensure enquiries are filter to and reach the appropriate colleagues without undue delay. Ensure strong customer-focused approach to ensure positive patient and public experience.