Employee Services Support Clerk

The attached job description and person specification outlines the full tasks, responsibilities and outcomes required of the role. Input data to the various modules of the Payroll System accurately by the deadlines specified. Identify discrepancies, unusual features or queries at any point in the process and either resolve or refer to the appropriate officer for action. e-file all documentation in accordance with departmental procedures. Checking of expense claims for correct completion, authorisation, valid receipts and assessing journeys to ensure correct mileage payments are made. Create new vehicle records and check insurance documents on setup and also amend vehicle records when employees change vehicles. Resolve queries arising from checking of expense claims with appropriate managers and from staff regarding payments. Distribute incoming mail, prepare outgoing mail for collection. Scan/photocopy documents accurately and to a good standard. Answer all telephone enquiries in an efficient and courteous manner. Maintain good communication skills when dealing with employees, colleagues and external agencies, utilising a variety of communication methods including verbal and electronic. Maintain an effective working relationship with other members of the department, other employees within the Trust and external organisations to deliver a professional service focused on achieving a high level of customer satisfaction.