Medical Receptionist

Job Purpose To provide high-quality administrative and patient support as part of the reception and admin team at Rother House Medical Centre. This role ensures smooth communication between patients, clinical staff, hospitals, and other healthcare providers, while maintaining confidentiality and excellent customer service. Key

Responsibilities Patient Interaction & Enquiries

Deal with a wide range of patient requests, including making appointments, handling medication or referral queries, and responding to general enquiries. Interact with patients both in person at the reception desk and over the phone in a professional and courteous manner. Ensure requests are accurately recorded and directed to the appropriate team member when necessary. Communication with

Secondary and Private Care

Respond to emails from hospitals and private providers, actioning any required follow-ups such as booking appointments or sharing relevant information with clinicians.

Referrals & Administrative Support

Assist in preparing and sending referrals to local NHS and community services. Print letters, test results, or other documents as required, and ensure they are passed on to the appropriate person (patients, clinicians, or external services).

Clinical Team Support

Help support clinicians by following up on tasks such as booking appointments, providing additional patient information, or liaising with external services to obtain updates. Maintain accurate records of any actions taken and ensure timely completion of tasks.