Dartford County Court HMCTS AO x1

AO - Court Administration & Customer Service (HMCTS)

Location

Home Gardens, Dartford Erith, Kent DA1 1DX

Pay

£15.59/hr (London) |

Hours

37 per week |

Working pattern

9-5 (8-6 flexible)

Start

ASAP

Assignment length

2 months (extension likely)

Join a vital justice support team delivering professional customer service, hearing administration, and operational support in a busy court environment. This is a fantastic opportunity to build experience, contribute to real public impact, and develop within HMCTS processes and ways of working.

What you'll be doing

* Provide excellent customer support by greeting users, answering inbound/outbound calls, and responding to correspondence in multiple formats

* Prepare, facilitate and conclude administrative tasks for all types of hearings-helping ensure hearings can run effectively

* Use HMCTS service scripts and knowledge articles to signpost users to the right support and give clear, accurate information (including for users with complex needs)

* Follow complaints policies and procedures, responding promptly to prevent escalation and updating OPTIC as required

* Support operational delivery by following standard operating procedures to meet performance and service standards

* Handle case files with accurate data entry, secure information management, and compliance with retention/data loss protocols

* Manage jury service tasks (selection, deferral, reassignment, attendance tracking) and process related expenses/court fees

* Assist with listing and scheduling, prioritising urgent matters and adhering to listing policies

* Support enforcement and basic financial/statistical reporting

* Contribute to health and safety activities (PEEPs, facility checks, issue logging, key/safety governance under team leader guidance)

* Identify risks relating to HMCTS buildings and escalate promptly to the Senior Person on Site (SPoS)

What you'll bring

* Some customer service experience (no specific background required) and a calm, helpful manner with difficult or complex situations

* IT literacy-comfortable using Microsoft tools

* Strong attention to detail, accuracy, and discretion with sensitive information

* Ability to follow procedures and deliver to targets in a structured operational environment

* A team-first attitude and willingness to support locally required judicial business administration

Additional information

* You'll be fully office-based with parking available

If you're ready to use your customer service skills to support justice in a meaningful, fast-paced role, apply now.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.