About this role

IT Engineer

Grade

E14

Salary

£35,570-£40,444

Directorate

Resources

Location

Chesterfield (with occasional travel to other sites within the East Midlands as required)

Contract

Permanent

Reports to

Platforms & Endpoint Lead

About the Role

We’re looking for an experienced IT Engineer to play a key role in supporting and developing EMCCA’s modern Microsoft cloud and endpoint environment. This is a hands-on technical role, combining strong second line support capability with the opportunity to improve services, strengthen security, and contribute to a resilient, user-focused ICT function.

You’ll provide technical support and administration across Microsoft 365, Azure/Entra ID, Intune/Autopilot and endpoint security, while also delivering onsite support, coordinating with our Managed Service Provider (MSP) and SOC, and contributing to service governance and cyber assurance.

This role suits someone who enjoys solving complex problems, working autonomously within clear frameworks, and collaborating with colleagues and partners to deliver high-quality outcomes.

Key Responsibilities

• Provide technical administration and support for Microsoft 365 (Exchange Online, SharePoint/OneDrive, Teams), Azure/Entra ID, Intune/Autopilot, and endpoint security baselines.

• Resolve incidents and service requests, including escalated issues, ensuring accurate logging, clear communication, and timely resolution through the ITSM tool.

• Deliver onsite support and equipment installations across EMCCA sites, undertaking site health checks and coordinating changes and escalations with the MSP.

• Administer identity and access management, including licence management, enterprise application onboarding (SSO), and Conditional Access policies.

• Apply configuration, compliance and security policies via Intune/Autopilot and manage device lifecycle processes (joiners, movers, leavers).

• Work with suppliers and SaaS vendors, raising and tracking tickets, validating fixes, and supporting service catalogue and knowledge base updates.

• Contribute to service governance activities including change enablement, root cause analysis, knowledge management, and Cyber Essentials Plus evidence.

• Develop and maintain automation and reporting using tools such as PowerShell and Microsoft Graph.

• Create and maintain runbooks and knowledge articles, supporting a shift-left approach and continuous service improvement.