People Hub Team Lead | NICE - The National Institute for Health and Care Excellence

The People Hub is the front door to the People Team at NICE and a vital part of how we support colleagues and managers. It’s where questions are answered, issues are understood and people are connected quickly to the right support.

We’re looking for an experienced HR professional to lead the Hub and help shape the next stage of this important service.

As ourPeople Hub Team Lead, you’ll lead a small team delivering a responsive, high-quality service across the employee lifecycle. You’ll provide practical generalist HR advice, ensure queries are understood and owned, and work closely with specialist People teams to provide a joined-up service.

You’ll oversee key People Operations activity, including sickness absence support, employment documentation and job evaluation. You’ll also use data, feedback and emerging themes to improve guidance, simplify processes and explore smarter ways of working through technology and automation.

We’re looking for someone with strong HR knowledge, great judgement, excellent customer focus and experience of leading and developing others.

If you enjoy being at the heart of things, solving problems and making services work better, this is a fantastic opportunity to make a real difference across NICE.

In this varied role, you’ll lead the day-to-day delivery and development of the People Hub, providing a responsive, high-quality and joined-up service to colleagues and managers.

You’ll be responsible for

• Leading, coaching and developing a small team to deliver an excellent People service.
• Overseeing Hub operations, ensuring queries are understood, owned and resolved, with effective handovers to specialist teams where needed.
• Providing practical generalist HR advice to managers and colleagues across the employee lifecycle.
• Supporting managers with sickness absence and wellbeing, providing first-line advice and escalating complex or sensitive matters to People Relations.
• Overseeing key People Operations activity, including employment documentation, job evaluation and fixed-term contract monitoring.
• Using data, feedback and KPIs to improve service quality, guidance, processes and the colleague and manager experience.
• Working across the People function to deliver joined-up services and improve how we work through digital tools and automation.

As part of the People team and wider Facilities, Improvement & People Directorate, we’ve achieved

Driven Real Change

By embedding a Restorative, Just, and Learning Culture, we've made a tangible impact that's already transforming our workplace.

Strengthened Union Partnerships

We've turned challenges into opportunities, fostering a spirit of collaboration and mutual respect.

Championed Inclusivity

Our commitment to diversity and representation has led to measurable improvements, making our team more inclusive than ever before.

Join our team - what we can offer you

Supportive Team Culture

We believe in lifting each other up and encouraging open communication. Here, your voice truly matters!

Flexible & Hybrid Work Environment

Enjoy the flexibility of hybrid working, combining working from home with time in our modern offices. Please note that this role (just like the People Hub team) will be based in our Manchester office and you will be expected to attend the Manchester office as part of our hybrid working arrangements, while working closely with colleagues across both locations.

Inclusive Workplace

Be part of a diverse and welcoming community where everyone feels valued.

Want to learn more? Reach out to Tess Robinson, Head of Resourcing & Intelligence at Tessa.Robinson@nice.org.uk . Tess is eager to discuss how you can be part of our dynamic team!

What we’re looking for

• CIPD Level 5 (or equivalent) and solid experience in a generalist HR role
• A broad understanding of HR policies, procedures, and current employment legislation
• Proven experience supporting managers with a wide range of people matters, including absence, wellbeing, and employee relations
• Strong leadership skills with experience managing and developing others
• Experience in designing, reviewing, and refining end-to-end HR processes to improve efficiency and user experience across a broad range of people services
• A proactive, solutions-focused mindset with the ability to stay calm under pressure
• Exceptionally organised, with the ability to manage competing priorities while maintaining a clear focus on delivering excellent service
• A natural communicator—approachable, clear, and confident at all levels
• Comfortable using HR systems and digital tools to manage data and improve processes
• A collaborative, values-led approach with a genuine commitment to inclusion and continuous improvement

To be considered for this role, you should be able to particularly demonstrate the person specification criteria in the job advert in your application. However, applicants should be able to demonstrate all essential criteria through the entirety of the recruitment process to be considered for the job. Please see job description attached for full list of responsibilities.

This advert closes on Sunday 8 Nov 2026