Reception Administrator

Core Duties1. Patient Contact & FrontDesk Responsibilities Greeting patients and visitors professionally. Handling phone calls, online requests, and facetoface enquiries. Signposting patients to appropriate services using triage protocols. Managing difficult conversations and maintaining patient confidentiality. 2. Appointment & Clinic Flow Management Booking, cancelling, and amending appointments accurately. Monitoring patient flow into consulting rooms and informing clinicians of delays. Supporting seasonal clinics e.g., flu clinics. 3. Prescription & Clinical Admin Support Processing repeat prescription requests and escalating issues to clinicians. Handling clinical messages, results queries, and document scanning. 4. Patient Registration & Records Registering new and temporary patients and updating demographic details. Ensuring accurate data entry and maintaining up to date patient records. 5. Operational & Premises Support Keeping reception and waiting areas tidy and safe. Preparing consulting rooms Following health and safety, infection control, and data protection procedures. 6. Communication & Teamwork Liaising with GPs, nurses, and admin teams to support smooth operations. Sharing updates and supporting colleagues during busy periods.