Radiology Receptionist

To be an ambassador for the Radiology Department by providing an efficient and professional reception service. To be responsible for maintaining the administration and storage of data, in accordance with local policies and procedures. To deal with enquiries from staff, GPs, various external agencies, members of the public and visitors to the service in person and over the telephone, referring appropriate queries to the relevant member of the Radiology Team when necessary. To communicate effectively with all members of staff and external agencies ensuring that a professional manner is always maintained. Providing information to the management team when requested and use initiative to escalate any issues as appropriate. Escalating issues to the Team Leader as appropriate Communicating with patients and patient relatives in a caring, sensitive and reassuring manner using tact and diplomacy both in person and over the telephone. To understand potential barriers to communication, e.g. language difficulties, disabilities, and modify style/method of communication appropriately. To escalate service issues of risks and concerns raised by services user to senior staff. Assist with photocopying duties as necessary and scanning documentation daily Always maintaining the confidentiality of patient information. Team working. Managing correspondence including post and emails. To participate and co-operate fully with personal development reviews and continuing education programmes, to maintain and improve standards of practice and facilitate personal development. To take responsibility for good housekeeping in the Reception and Waiting area, ensuring they are kept clean and tidy.