Deputy Practice Manager

The main responsibilities will include

Operational Management Supporting the day-to-day operation of the practice. Assisting with the development and implementation of practice policies and procedures. Supporting workforce planning, rota management and leave coordination. Monitoring operational performance and identifying opportunities for service improvement. Assisting with premises and facilities management. Human Resources Providing line management support to reception and administrative teams. Supporting recruitment, induction and staff development activities. Assisting with appraisals, probation reviews and performance management. Promoting staff wellbeing and positive team culture. Patient Services Supporting delivery of an excellent patient experience. Assisting in the management of patient feedback and complaints. Helping ensure appropriate access to appointments and services. Supporting patient-centred service improvements. Governance and Compliance Assisting with CQC compliance and quality assurance activities. Supporting information governance, GDPR and health and safety requirements. Maintaining practice policies, risk assessments and governance documentation. Supporting incident management and organisational learning. Finance and Business Support Assisting with budget monitoring and resource management. Supporting payroll and staff administration processes. Processing invoices and supplier payments as required. Supporting contractual reporting and practice performance monitoring. Information Technology Supporting the effective use of clinical and administrative systems. Liaising with IT providers regarding system performance and development. Supporting digital transformation and innovation projects. Leadership and Strategic Development Supporting the achievement of practice objectives. Contributing to service development and quality improvement initiatives. Deputising for the Practice Manager where appropriate. Supporting the continued growth and success of the organisation.