Radiology Cancer Appointment Clerk

Support patients by booking relevant diagnostic investigations and expediting, where appropriate, in line with the faster diagnosis standard (FDS) timeframe Ensure supporting information is available when appropriate and taking responsibility for actioning urgent items. Monitor urgent investigation requests to ensure they are processed appropriately. Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, 6 week diagnostic DM01 and 2 week cancer targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches. Maintain an accurate and current filing system, ensuring any relevant information is recorded in the radiology computer system (CRIS). Liaise with referring teams for further information. Update patient details on CRIS / EPR and other Trust and departmental record systems. Ensure patients who have not attended or cancelled their appointments are highlighted and rebooked in a timely manner. Request and coordinate patient notes from other hospitals and organisations, where the pathway requires further information. Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology.