About this role

We’re looking for a proactive and customer-focused administrator to join our Housing Needs team. As a Choice Based Lettings Administrator, you’ll play a key role in delivering a fair, efficient and accessible allocations service, helping residents navigate housing options during what can often be a challenging time.

This is a varied and fast-paced role where you’ll work with a wide range of customers, partners and internal teams to ensure applications are processed accurately and support is provided in a clear and compassionate way.

We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.

What you’ll be doing

Supporting the delivery of an effective Choice Based Lettings and Housing Allocations service

Providing advice to customers on housing options, including the housing register, Home choice, low-cost home ownership and mutual exchange schemes

Managing enquiries via phone, email and face-to-face, ensuring excellent customer service at all times

Processing applications, verifying information and maintaining accurate case records across multiple systems

Assisting customers who may need additional support to access the lettings scheme, ensuring equality of access

Liaising with internal departments and external agencies to gather and share information

Supporting administrative processes such as re-registrations, eligibility checks and maintaining statistics/reporting data

Contributing to fraud awareness and ensuring compliance with policies and legislation

You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.

Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:

Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do

Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential

Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way

Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed

Our offer

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.

A competitive salary alongside a range of benefits including

Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years’ service and 33 days after 10 years' service, with the option to buy additional leave

A wide range of flexible working opportunities

Modern working environment at the Civic Offices in the heart of Reading

Local Government Pension Scheme (LGPS)

Life Assurance - three times your annual salary (for members of the LGPS)

On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted

Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work

Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax

To arrange a confidential discussion on this position please contact Leah.McDonagh@reading.gov.uk

Closing Date

Sunday 15th November 2026

Interview Date

To be confirmed

Interview Process