Administrator/Care Coordinator

Key Responsibilities

Process patient requests for medical support, admin or general care appointments via Systm Connect (online form), phone or reception front desk. Filing and pulling medical records Operate surgery computer and telephone system Action patient referrals Liaise with hospital departments and other care providers regarding patients Document coding Actioning practice emails Safeguarding administration Medical reports and private letter request processing Manage and maintain the practice recall and reminder systems. Contact patients via SMS, telephone, letter, email, or other approved methods to arrange appointments. Work closely with GPs, nurses, healthcare assistants, and administrative teams to coordinate clinics and appointments. Support the achievement of Quality and Outcomes Framework (QOF), Enhanced Services, and other contractual requirements. Attend Patient Services Team meetings as appropriate and assist with the development and improvement of reception and administrative processes