Patient Pathway Co-ordinator

To understand 18 weeks referral to treatment (RTT) rules and use them in conjunction with the OUH Elective Access Policy to proactively manage all elective patient pathways.Contribute to the validation of the PTL where appropriate. Investigate and take appropriate action where pathways are incomplete to ensure that patients are treated in clinical priority and breach date order and that reporting on performance and waiting times is robust. Ensure Trust systems are updated with patient pathway status information and that data quality is maintained. Liaise with internal and external colleagues to share patient pathwayinformation and diagnostic information, and expedite patient journeys where needed. Ensure inter-provider transfers are timely and that the appropriate paperwork has been completed and sent or received. Demonstrate high levels of customer care and be an ambassador forcustomer care within the Trust. Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff. Answer all telephone calls in a timely manner and action as appropriate.Maintain patient confidentiality at all times. Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 08:00 to 17:00. Any other duties at the request of the Team Leaders / Service Delivery Manager, which may be needed to fulfil the objectives of the post, which are appropriate to the grade