Clerical Officer - Medical Records – Appointments Team

Appointments responsible for booking outpatient appointments, managing waiting lists and liaising directly with patients or carers. This role is desk based. Reception welcoming patients to the hospital, reviewing key patient information is entered accurately within the patient administration system and confirming attendance/rescheduling urgent follow-up appointments. This role is desk based. Call Centre a central contact centre that manage telephone queries from patients/ carers and requests to rebook appointments. This role is desk based. Library responsible for storage, retrieval and management of patient health records. This role can be physically demanding. Clinic Preparation - responsible for preparing patient health records for outpatient appointments. This is a physically demanding role, which requires a high level of accuracy. Successful applicants will need to demonstrate: Excellent communication skills Customer service experience Computer literacy Self- motivation Good organisational skills Ability to pay attention to detail