Customer Services Assistant

This is a great opportunity to work for a public service organisation committed to supporting the communities of Berkshire. We are looking for a professional and customer-focused individual to join our Facilities team as a Customer Services Assistant.

Reporting to the Customer Services Officer, you will assist in delivering an efficient and welcoming reception service at Service Headquarters. You will ensure visitors and callers receive a positive experience and that enquiries are dealt with professionally, courteously and efficiently. Alongside reception responsibilities, you will provide a range of administrative support functions to the Facilities Department.

This varied role is ideal for someone who enjoys working with people, thrives in a busy environment and takes pride in delivering excellent customer service.

About you

We are seeking a motivated and engaging individual who enjoys working with others and has a positive, solutions-focused approach to their work. You will be confident communicating with a wide range of people and be able to balance competing priorities whilst maintaining high standards of customer service.

Specifically, we are seeking individuals with experience working within a reception, customer service or busy administrative environment. You will be organised, able to work independently using your own initiative and possess excellent Microsoft Office skills.