Care Group Support Officer | Walsall Healthcare NHS Trust

Applications are invited to join the MLTC team as a Band 5 Care Group Support Officer within the Medicine directorate. This opportunity will present a variety of roles within service management, such as; DM01, 18 Week RTT (ensuring that we are in accordance to local and national targets), demand and capacity, communication networking, managing patient pathways, procedural management, clinic configuration and staff management. As part of the Care Group management team you will need to work flexibly to meet the demands of the service and be able to work effectively with all clinical and non-clinical personnel.

Previous experience in managing a service is essential in addition to a calm and confident aptitude in a sometimes demanding and challenging environment.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS.

Key Responsibilities

• To support the Care Group Management by inputting and extracting data from several sources in the development of dashboards, reports and updates relating to the 18 week RTT
• Monitor the Care Group wait lists on a daily basis
• Monitor the application of booking rules for outpatient sessions and ensure optimal utilisation of capacity
• Monitor the DM01 for Endoscopy
• Liaise and develop relationships with the access team to support and manage patient pathways within agreed national and local waiting times.Interpret the PTL and identify data quality issues
• Interpret the PTL and identify any capacity issues

Support the Care Group Management team by liaising with clinicians to develop actions to address 18 week RTT risks

• To support the Care Group Management team in developing capacity and demand models for clinical specialties
• Support the Care Group Management team in the development of service reviews and subsequent service redesign.

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

The role of this position is to support the Care Group Management team in the delivery and management of all patients on the DM01 and 18 week RTT pathways, both outpatient and in-patient; ensuring adherence to local and national targets. In addition, you will be required to ensure that processes within the care group pathways and quality indicators are being met. This will involve working with various levels of personnel in order to ensure that deadlines are met.

The Support Officer will support the Care Group Management team with the overall supervision of the medical secretariat within Long Term Conditions.

General Responsibilities - Managerial

To supervise and lead a group of staff within Endoscopy and incorporating all staff issues

Sickness Management

Recruitment and Selection

Induction Training

Mandatory training and development in accordance with organisation policies

Training of staff in the work place

KSF Process and facilitation of continued professional development

Attendance records/signing time sheets

Managing of annual leave and time in lieu

Overtime management

Competency issues

Disciplinary issues – initiate appropriate action

Investigate and action complaints

Ensure a continuous level of staffing is available in the relevant areas

This advert closes on Wednesday 11 Nov 2026