Receptionist - Mulberry

Welcome patients as the first point of contact checking their details and supporting them through their journey in practice. Complete a number of administrative duties including answering the phones, replying to email queries, registering patients, updating records, supporting with prescription requests and scanning or processing documents and post. Act as a chaperone during clinical examinations when required, ensuring patients / clinicians are supported in line with practice policies and procedures. Liaise with other agencies, secondary care providers, patients, families and carers on behalf of clinicians when requested. Handle any task or enquiry in a professional and friendly manner ensuring we give the best customer service to patients and visitors. Use SystmOne for booking, amending or cancelling appointments, updating contact details and support clinicians with prescriptions, letters or notes for patients. Manage requests, respond to enquiries and direct patients to the appropriate team or service. Maintain a high standard of confidentiality, discretion and professionalism at all times, handling sensitive patient information appropriately and treating all patients with dignity, respect and compassion. Undertake relevant training and apply up-to-date knowledge of confidentiality, data protection, safeguarding and patient care, ensuring all duties are carried out in line with practice policies, procedures and best practice.