About this role

WE’RE HIRING

HOTEL DUTY MANAGER

Four Points Flex by Sheraton Doncaster

Are you a people person who loves hospitality, thrives on a challenge, and enjoys making every guest feel welcome? We’re looking for an enthusiastic, hands-on Duty Manager to join our team at Four Points Flex by Sheraton Doncaster!

If you have a passion for great service, a positive attitude, and the confidence to keep things running smoothly, we’d love to hear from you.

A DAY IN THE LIFE OF A DUTY MANAGER

No two days are the same! As Duty Manager, you’ll play a key role in the day-to-day running of the hotel, ensuring our guests enjoy a welcoming, comfortable, and memorable stay.

What you’ll be doing

Welcoming our guests

Managing check-ins and check-outs, ensuring accurate billing, and delivering a warm, friendly welcome from arrival to departure.

Creating a great bar experience

Serving drinks and providing friendly, attentive service to our guests.

Leading the shift

Taking responsibility for the smooth running of hotel operations and supporting the team throughout each shift.

Supporting food and beverage

Working alongside colleagues to deliver excellent service at breakfast, lunch, and dinner.

Preparing for successful events

Ensuring conference rooms are set up and ready for organisers and delegates to arrive.

Keeping everything running smoothly

Coordinating with housekeeping and maintenance teams to manage room availability and resolve issues efficiently.

Delivering exceptional standards

Maintaining high standards of service and creating a positive atmosphere, even during busy and high-pressure periods.

Supporting your team

Leading by example, communicating effectively, and helping colleagues deliver their best every day.

WHAT WE’RE LOOKING FOR

We’re looking for someone who brings energy, enthusiasm, and a genuine passion for hospitality.

You’ll ideally have

A passion for people

Previous experience in front desk, reception, guest services, or a similar customer-facing role.

Leadership potential

Experience supporting or supervising a team, with the confidence to take ownership and lead by example.

Excellent communication skills

A friendly, professional approach and the ability to build positive relationships with guests and colleagues.

A natural problem-solver

Someone who stays calm under pressure, thinks on their feet, and finds practical solutions.

Strong organisational skills

Attention to detail when managing reservations, guest requests, billing, and daily operations.

A team-first attitude

Someone who enjoys working collaboratively and creating a supportive environment for everyone.

Confidence and initiative

The ability to make quick, sensible decisions and take responsibility when needed.

Flexibility and enthusiasm

A positive, adaptable approach and the energy to thrive in a fast-paced hotel environment.

Most importantly, you’ll care about the little things that make a big difference to our guests and take pride in helping create a fantastic hotel experience.

WHY JOIN OUR TEAM?

At Four Points Flex by Sheraton Doncaster, you’ll have the opportunity to make a real difference, develop your hospitality skills, and be part of a team that works together to deliver great guest experiences.

If you’re ready to take the next step in your hospitality career and enjoy a role where every day brings something new, we’d love to meet you!

OMNIUK