Patient Tracker | University Hospitals Coventry and Warwickshire NHS Trust

To provide a specialised, comprehensive and confidential patient-centred administration and pathway tracking service in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the speciality.

Please be advised that sponsorship is not eligible for this post.

Closing Date

Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

1. To act as the point of contact to be responsible for the management of and assist with the validation of the patient Accident and Emergency clinical quality indicator transit time ensuring the provision of a systematic, efficient and confidential service.

2. To be sufficiently skilled to understand the A&E Clinical Quality Indicators including the criteria for 4 hour target and breaches and ensure that reasons for breaches are clearly and accurately communicated and recorded.

3. To accurately record data and seek information when not directly provided.

4. To work of own initiative and on own ability with minimal supervision to carry out duties of the post.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

• To act as the point of contact to be responsible for the management of and assist with the validation of the patient Accident and Emergency clinical quality indicator transit time ensuring the provision of a systematic, efficient and confidential service.
• To be sufficiently skilled to understand the A&E Clinical Quality Indicators including the criteria for 4 hour target and breaches and ensure that reasons for breaches are clearly and accurately communicated and recorded.
• To accurately record data and seek information when not directly provided.
• To work of own initiative and on own ability with minimal supervision to carry out duties of the post.
• Take responsibility for prioritorisation of workload, responding to changing priorities and conflicting demands in an effective manner and develop systems to improve effectiveness of the post.
• Take responsibility for ensuring the nurse in charge and site manager is aware of the changing pressure within the ED and of capacity requirements.
• Ensure patient pathway markers and actions are recorded on the Trust Emergency Patient Pathway Management System
• Work collaboratively with all disciplines from all areas across the Trust to ensure that patient emergency pathway milestones and Key Performance Indicators are met
• To be responsible for extracting patient information/data from medical records and entering detail onto the Extramed system.
• Ensure investigations and subsequent departures from the department are arranged effectively to meet pathway targets.
• Follow protocols for escalation to Nurse in charge, Clinician in charge and site manager
• Negotiate appointments for patients with other department/trust members to ensure target are met.
• Interpret and convey information accurately and concisely
• Review and track patient information and length of time in Emergency Department on the Emergency patient pathway system ‘EPR Cerner' First Net
• Take responsibility for highlighting to the appropriate personnel and addressing when possible any process inefficiencies that delay the patient journey.

For further details please see the attached job description.

This advert closes on Tuesday 10 Nov 2026