Contact and Support Advisor - Planning, Licensing and Food Safety

Working hours

37 hours per week

Contract type

Fixed-term until 31st March 2028

Do you have experience working with procedures, legislation or regulatory services and the ability to manage comprehensive administrative tasks in a fast paced environment? Would you be confident handling detailed licensing enquiries and processing applications accurately, while delivering high quality customer service within a busy call centre role? Can you communicate clearly with residents, businesses and colleagues across a range of channels? If so, this role could be for you.

Colchester City Council are seeking a Contact and Support Officer – Licensing to provide a responsive enquiry and application-processing service for residents, visitors and businesses. The role sits within Contact & Support and combines excellent customer service with accurate processing of licensing-related enquiries, applications, payments and supporting information, working closely with colleagues across the Council.

Colchester City Council is committed to delivering high-quality and accessible services to residents, visitors and businesses. They are a local government authority providing a diverse range of public and commercial services across Colchester, the second largest district in Essex.