Repairs and Maintenance Call Handler

Come and make a difference at Karbon as a Repairs and Maintenance Call Handler

We’re looking for a passionate and skilled individual to join us as a Repairs and Maintenance Call Handler in our Scheduling Team

.

This is a fantastic opportunity to be part of a team that’s making a real difference in people’s lives.

About the role

An opportunity has become available for a Repairs and Maintenance Call handler

within the Support Services Team. Assisting in the planning, organising and co-ordination of repairs and maintenance work to operatives, in a way which optimises performance, value for money, quality standards and customer expectations.

The applicant will be well organised and can respond to the reactive needs of the service.

About you

You’ll have a positive and enthusiastic attitude and have excellent interpersonal skills to build effective and strong relationships with internal and external customers, whilst working to tight deadlines in a busy property services department.

About our team

You’ll be part of our

Scheduling

team, led by Sam Nixon, Scheduling Manager

. If you’d like to know more about the role, feel free to reach out to Sam on sam.nixon@karbonhomes.co.uk.

Key Details

-

Repairs and Maintenance Call handler

– 4 Fixed term positions available (12 months)

-

Salary is

£27,755

per annum

-

Location

Newburn or Stanley

-

37 Hours

per week

with some homeworking available

We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they’re applying for.

The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.

Why Join Us?

We offer a generous benefits package to support your wellbeing and development, including

-

26 days annual leave (rising to 31 after 3 years)

-

Birthday leave

-

Occupational pension

-

Health cash plan

-

Flexible benefits pot

-

Access to funding for qualifications, conferences, and learning events

Ready to Apply?

If this sounds like the role for you, apply now via our website:–

https://www.karbonhomes.co.uk/careers/

Key dates

Closing date for applications

Sunday 22 November 2026

We may close the advert early if we receive a high volume of strong applications—so don’t wait too long to apply!

Interview date

Thursday 03 December 2026

We’re Inclusive

We’re proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you’ll be guaranteed an interview.

N

eed a reasonable adjustment to apply? Contact us at

recruitment@karbonhomes.co.uk

A Note for Recruitment Agencies

We’re lucky to have a great Preferred Supplier List (PSL) in place, so we’re not looking for additional agency support right now. Thanks for understanding—we’ve got this covered!