Senior Administration Officer

To act as a first point of contact for telephone, email and written enquiries received by the FOI and Access to Health Records Department. This will require ensuring all enquiries are effectively managed and successfully resolved within a prompt timescale ensuring all relevant personnel are informed as necessary and appropriate record is maintained. Liaising and effectively communicating at all levels using written, oral and electronic methods. Using tact and sensitivity to deal with difficult issues as required. Receive, register, acknowledge, and monitor requests made under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Freedom of Information Act 2000, and the Access to Health Records Act 1990. Ensure statutory deadlines are accurately recorded and monitored, maintaining high standards of data quality by entering and updating information on departmental databases, tracking systems, and Trust information systems, including the Electronic Patient Record (EPR) and Infreemation. Obtain, process, and record confidential and sensitive information received from patients, relatives, solicitors, staff, and external organisations in accordance with Trust policies, information governance requirements, and relevant legislation. Handle information securely and accurately while maintaining confidentiality at all times and contribute to continuous service improvement by identifying and sharing ideas to enhance processes and service delivery. To continually contribute to business improvement agendas. This will require undertaking any project work as directed, including obtaining information from the internet, collation and reporting of data in order to produce reports and spreadsheets utilising relevant Trust IT systems, as determined by the role, ensuring all relevant data is collected and input accurately in line with Trust guidelines. To assist with the implementation and maintenance of an efficient office management system/procedures to enable the service to optimise its patient care services. To support team members. This will require undertaking appropriate staff training and development and undertake any other duties commensurate with the grade of the post and as required by the FOI and Access to Health Records Manager. For further details of the role please see the attached job description.