Housing Repairs Customer Service Advisor

Housing Repairs Customer Service Advisor

Role Number

CH232

Grade C

£26,016 - £26,847 per annum

Contract Type

Permanent

Hours

37 per week (

Monday - Friday 9

00am to 5:00pm)

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Why join us?

Working for Cannock Chase Council gives you the opportunity to make a real difference while enjoying excellent terms and benefits, including:

• Flexible and hybrid working opportunities

• Local Government Pension Scheme

• 23 days annual leave, rising to 26 days after 5 years continuous service

• Cycle to Work scheme

• Free car parking

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About the role

We are looking for a professional, and customer-focused Housing Repairs Customer Service Advisor to join our team. You will be the first point of contact for residents, providing high quality advice and support for the Council’s Housing Repairs and Maintenance service.

Working in our fast-paced Customer Contact Centre you will be the front face of the Council’s Housing Repairs and Maintenance service, dealing with calls and emails covering a range of repair enquiries. This role ensures residents can access housing repair services efficiently and fairly. You will handle enquiries by phone, email and online, ensuring customers receive accurate information and excellent service.

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Ready to make a difference?

If you’re looking for a role where your expertise will be valued, your development supported, and your work will have a meaningful impact across the local authority, we’d love to hear from you.

Apply today and take the next step in your career with us.

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PREVIOUS APPLICANTS NEED NOT APPLY

How to apply

Apply online at

https://staffordandcannockjobs.engageats.co.uk

If you require alternative ways of applying or need any reasonable adjustments, please contact us on 01543 462621 or email us quoting the role number at:

✉ recruitment@cannockchasedc.gov.uk

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Closing date

Wednesday 11th November 2026

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Cannock Chase District Council is an Equal Opportunities Employers